Terms & Conditions

Sweet Tea Home Care™
📍 1601 5TH AVE N, STE #196, Birmingham, AL 35203, United States
📧 [email protected]
📞 (205) 202-1104
📅 Last Updated: April 2025

1. Acceptance of Terms

By accessing this website, submitting an inquiry, applying for a position, or engaging with any service offered by Sweet Tea Home Care™ (“Company,” “we,” or “us”), you agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use of our website and services immediately.

2. Services Provided

Sweet Tea Home Care™ provides non-medical in-home care services, caregiver coordination, and family support in Birmingham, Alabama, and surrounding areas.

(a) Service Requests & Consultations

✅ Services are available to individuals aged 18 or older or their authorized representatives.
✅ Clients must provide accurate and complete information when requesting care.
✅ We reserve the right to accept or decline service based on caregiver availability, safety, or care requirements outside our scope.

3. Payment Terms

Care services are billed based on hourly rates or care packages outlined in your service agreement.

✅ All payments must be made using approved methods (credit/debit card, check, ACH).
✅ Clients are responsible for timely payment according to the terms agreed upon in their service contract.
✅ Late payments may result in additional fees or service suspension.

(a) Refund & Cancellation Policy

We do not offer refunds once services have been rendered.
📌 Clients must provide a minimum of 48 hours' notice for service cancellations to avoid being billed for the scheduled visit.

4. Independent Contractor Relationships

Sweet Tea Home Care™ partners with independent contractors to deliver care services.

✅ Caregivers are not employees of Sweet Tea Home Care™.
✅ Contractors are required to comply with all applicable state laws and professional standards.
✅ Clients may not hire, solicit, or contract Sweet Tea caregivers directly outside of our platform without written permission.

5. Client Responsibilities

Clients and/or their representatives agree to:

  • Maintain a safe and respectful environment for caregivers

  • Disclose any relevant health or behavioral information before care begins

  • Cooperate with scheduling and payment agreements

  • Treat caregivers with dignity and professionalism

🚨 Sweet Tea Home Care™ reserves the right to suspend or terminate services if safety concerns or contractual violations occur.

6. Confidentiality

We take client privacy seriously. All personal and medical information shared with Sweet Tea Home Care™ is handled in accordance with HIPAA and related privacy laws.

✅ All caregivers and staff are trained in confidentiality practices.
✅ We do not share or disclose your personal data without your consent, unless required by law.

7. Limitation of Liability

Sweet Tea Home Care™ is committed to providing quality care services. However, we are not liable for:
❌ Injuries or accidents resulting from circumstances beyond our control
❌ Client negligence, unsafe home environments, or misinformation
❌ Delays due to emergencies, illness, or natural events
📌 Our total liability, if any, is limited to the fees paid for services within the previous 30 days.

8. Website Use & Intellectual Property

All content on www.TrustSweetTea.com is the intellectual property of Sweet Tea Home Care™ and may not be copied, reproduced, or distributed without written permission.

🚫 You may not:
❌ Reuse or misrepresent content or brand materials
❌ Use our name, logo, or likeness for unauthorized purposes
❌ Misrepresent your affiliation with Sweet Tea Home Care™

9. Third-Party Links

This website may contain links to third-party websites or services.
✅ We do not endorse or take responsibility for the content, policies, or practices of any third-party platforms.
Use at your own discretion.

10. Communication & Email Consent

By submitting your contact information, you consent to receive communication from Sweet Tea Home Care™ regarding:

  • Service updates or confirmations

  • Employment applications or interviews

  • Occasional newsletters or community updates

✅ You may unsubscribe from promotional communications at any time.

11. Governing Law

These Terms & Conditions are governed by the laws of the State of Alabama, USA.
Any legal disputes shall be resolved in the courts of Jefferson County, Alabama.

12. Updates to Terms

We reserve the right to revise these Terms & Conditions at any time. Updates will be posted to this page, and significant changes may be shared via email or website notice.

📅 Last Updated: April 2025

📩 Contact Us

For questions, concerns, or more information regarding these Terms & Conditions, please contact:

Sweet Tea Home Care™
📧 [email protected]
📞 (205) 202-1104
📍 1601 5TH AVE N, STE #196, Birmingham, AL 35203

Care You Can Trust. Comfort You Can Feel.
Thank you for choosing Sweet Tea Home Care™.